At C8Asia, your privacy is more than a legal obligation – it is a genuine commitment we stand by. This Privacy Policy clearly explains what data we collect, how it is used, how it is protected, and your rights as a member to control your own personal information.
Our genuine commitment to protecting the data of every Malaysian member
All communications between your device and the C8Asia – including login credentials, payment information and game history – is protected by SSL 256-bit encryption, equivalent to the security standards used by Malaysia's major banks.
C8Asia has never and will never sell, rent or share members' personal information with any third party for commercial purposes. Your data belongs solely to you, and we only process it for purposes you have consented to.
You have the right to access, correct, download and request the deletion of your personal data at any time. C8Asia provides a straightforward and transparent process for you to exercise these rights without any barriers or hidden fees.
Your personal data is only retained for as long as necessary for the stated purposes. Once those purposes have been fulfilled or upon your request for deletion, your data is securely deleted using procedures that comply with international security standards.
In the event of any security incident that may affect your personal data, C8Asia committed to notifying affected members as promptly as possible and taking immediate remedial action.
All data management practices at C8Asia complies with applicable data privacy requirements in Malaysia. Our security team continuously monitors the latest developments in digital privacy legislation to ensure our protections remain relevant and effective.
Thank you for taking the time to read our Privacy Policy C8Asia. We know that documents like this are usually long and packed with legal jargon that can be hard to get through. That is why we have made every effort to write this policy in clear, straightforward language that every one of our Malaysian members can understand – from seasoned casino players to those just getting started.
This Privacy Policy explains how C8Asia collect, use, store and protect your personal data when you register for and use our platform. This includes when you play jackpot slots, live baccarat or blackjack tables, bet on EPL or Malaysia Super League football, make deposits via Touch 'n Go eWallet or DuitNow, or simply browse our website.
Your privacy is our most serious responsibility. We do not sell your data, share it with advertisers, or use it for any purpose you have not agreed to. Every piece of data we collect has a clear purpose, and we will explain all of it transparently here. If anything is unclear, do not hesitate to reach out to our support team C8Asia available to assist 24/7.
By registering an account or using the platform C8Asia, you agree to the data collection and processing practices described in this Privacy Policy. If you do not agree, you may choose not to use our platform or contact us to find out more about the options available to you.
C8Asia is an online casino platform serving Malaysian players aged 18 and above. Our platform features progressive jackpot slots, live casino with real dealers, table games (baccarat, blackjack, roulette), football and e-sports betting, as well as a VIP programme and member promotions. All services are accessible via c8asia.biz and our official mobile app.
This Privacy Policy applies to all individuals who interact with the C8Asia — including registered members, users browsing the website without an account, and individuals who contact our support team via live chat, WhatsApp or email.
This Privacy Policy should be read together with the Terms & Conditions and Responsible Gaming Policy C8Asia. Together, these documents form the complete agreement governing the relationship between you and our platform.
Information you provide directly when registering or using the platform C8Asia:
While you are using the platform C8Asia, our systems automatically record the following technical information for security and service improvement purposes:
| Data Type | Purpose | Status |
|---|---|---|
| Phone number | OTP verification & account communications | Mandatory |
| Payment information | Processing MYR deposits & withdrawals | Mandatory |
| Identity document (MyKad) | KYC verification for large withdrawals | When Required |
| IP address | Security & fraud prevention | Automatic |
| Game history | Account records & dispute resolution | Automatic |
| Game preferences & behaviour | Personalised game recommendations | Options |
C8Asia only uses your personal data for the following purposes:
C8Asia may send you information about promotions, new bonuses and platform updates via phone number or in-app channels. You can opt out of marketing communications at any time through your account settings. Even if you choose to stop receiving marketing messages, we will still send important account-related communications such as transaction confirmations and security notifications.
Aggregated and anonymised usage data is used by C8Asia to understand platform usage patterns, identify technical issues, improve game performance, and develop new features that are more relevant to Malaysian players. This data cannot be linked to any individual personally.
Our Commitment: C8Asia does not use your personal data to make decisions that negatively affect you — such as reducing your winning limits or targeting you with manipulative strategies. All game algorithms are fair and are not influenced by individual player behaviour data.
C8Asia has never sold, rented or shared members' personal data with any third party for their own commercial purposes. This is an absolute commitment we have never compromised throughout the history of this platform.
To operate the platform effectively, C8Asia works with carefully selected third-party service providers. These providers receive only the data necessary for their specific tasks and are bound by strict confidentiality agreements:
C8Asia may be required to disclose certain information to Malaysian authorities when mandated by law, court order or official investigation. In such cases, we will disclose only the minimum information necessary and will notify you if the law permits us to do so.
Please Note: When you make a deposit via Touch 'n Go eWallet, GrabPay or any other payment method, that transaction is also subject to the privacy policy of the respective e-wallet provider or bank. C8Asia only receives confirmation that the payment was successful – we do not store your full e-wallet or banking account details.
C8Asia implements multiple layers of technical security to protect your personal data from unauthorized access, modification, or disclosure:
In addition to technical safeguards, C8Asia also enforces strict internal access controls over personal data within our organisation. Only staff who require access to carry out their specific duties are permitted to view member data. All staff with access to personal data are bound by confidentiality agreements and undergo regular privacy awareness training.
The security of your data also depends on the steps you take on your end. C8Asia recommends using a strong and unique password for your account, not sharing your login details with anyone, logging out when using a shared device, and reporting any suspicious activity in your account to our support team immediately.
Platform C8Asia uses cookies and similar tracking technologies to enhance your user experience. Cookies are small text files stored on your device when you browse our website. They allow the platform to remember your preferences, maintain your login session and deliver more relevant services.
You can manage or delete cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality of the platform C8Asia – for example, you may need to log in again each time you visit. For guidance on managing cookies in your browser, refer to the help section of the browser you are using.
C8Asia only retains your personal data for as long as necessary for the purposes stated in this Privacy Policy, or for as long as required by applicable law. We do not keep data longer than necessary.
When the retention period expires or when you request deletion of your data, C8Asia using secure deletion procedures that ensure your data cannot be recovered or accessed by any party. This process complies with internationally recognised security standards.
As a member C8Asia, you have the following rights regarding your personal data, which you may exercise at any time:
To exercise any of the above rights, contact the C8Asia via live chat within the platform or by email at support@c8asia.biz. Please include your account username and the specific right you wish to exercise. We are committed to processing your request within 30 business days. For more complex requests, we may require additional identity verification before proceeding.
Important: The right to erasure does not apply to financial transaction records that must be retained for legal compliance purposes. In such cases, C8Asia will clearly explain to you why a full deletion cannot be carried out and the required retention period.
Platform C8Asia is exclusively for individuals aged 18 and above. We do not knowingly collect, process or store any personal data from individuals under the age of 18. Our registration process is designed to detect and block registration attempts by underage individuals.
If C8Asia finds that it has inadvertently collected personal data from someone under the age of 18, it will promptly delete all related data, close the account and refund any remaining balance through appropriate means. If you are aware of a minor using our platform, please notify our support team immediately.
Platform C8Asia may contain links to third-party services such as game providers or payment processors. This Privacy Policy applies only to the platform C8Asia yourself. C8Asia is not responsible for the privacy practices of any third-party services. We recommend reading the privacy policy of each third-party service you use separately.
C8Asia reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements or technological developments. All updates will be published on this page with a clear effective date. For significant changes, members will be notified via in-platform notifications.
Platform usage C8Asia after the effective date of a Privacy Policy update will be considered your acceptance of the updated policy. If you disagree with any changes made, you have the right to close your account by contacting our support team.
If you have any questions or concerns, or wish to exercise your rights regarding your personal data, please contact our C8Asia via:
Team C8Asia is committed to responding to all privacy-related queries within 72 business hours. For cases requiring deeper investigation — such as data deletion requests or privacy breach complaints — we will provide an update within 14 business days and a resolution within 30 business days.
Full control of your personal data is in your hands – here is how to exercise it
Request a complete copy of all personal data we hold about you – including account records, MYR transaction history and communication logs.
Correct any inaccurate personal information in your account. Contact support or update it directly through your account settings.
Request deletion of your personal data in certain circumstances. Legally required financial records may be exempt.
Request your data in a portable, machine-readable format so you can transfer it to another service of your choice.
Opt out of marketing communications at any time through your account settings or by contacting our support directly.
Request that the processing of your data be restricted in certain situations – for example, while you are disputing the accuracy of that data.
To exercise any of the above rights, contact us via 24/7 live chat or email us at support@c8asia.biz
We are ready to address any questions you have about your data privacy
For formal written requests — such as data access requests, data deletion requests or privacy breach complaints — please email support@c8asia.biz with the subject line "Privacy Request" and include your account username C8Asia yours. Written records allow us to process your requests more quickly and accurately.
256-bit SSL encryption protects all data in transit and at rest
No sale, rental or sharing of personal data for commercial purposes
You can access, correct, and request deletion of your data at any time
Data is collected only for clearly defined purposes and on a valid legal basis
Immediate notification to members in the event of a security incident affecting their data
Platform is for users aged 18 and above only – no data is collected from minors
Payment transaction data (Touch 'n Go, DuitNow, etc.) is protected at the gateway level
24/7 privacy support in Bahasa Malaysia via live chat and email
All C8Asia services are exclusively available to individuals aged 18 and above.
Daily deposit limits, loss limits, play-time reminders and self-exclusion options are available to all members.
Casino games are for entertainment purposes only. Never play with money you cannot afford to lose.
If gambling is negatively affecting your life, contact C8Asia support for a referral to a Malaysian counsellor.
The most frequently asked questions about privacy and data protection